Conflict is a normal reaction to troubled emotions. When there is emotional distress in other areas of employees’ lives, it usually finds its way into the workplace. Even in the strongest economic conditions, conflict exists; and with the existing state of the nation, it only adds fuel to an already overloaded store of emotions.

There are many reasons for conflict to arise in the workplace, but following are typical (most popular) situations that result in conflict:

1- Opposing opinions

2- Differing perceptions of values

3- Unclear expectations

4- Egos and competition

5- Change – not wanting to let go of old processes and procedures

Employees are frequently faced with situations which affect their emotions. Whether it’s the loss of a loved one, a divorce, an empty nest, menopause, job loss, or financial hardships, emotions are always in a state of fluctuation. This array of our internal emotional clocks is inevitable, and when employees don’t understand how to manage their emotions, turmoil will follow wherever they go, and their lives will be in a constant state of disarray.   This is especially distressing in the workplace. Finding fault, anger, and personal attacks can cause Corporations to lose valuable time, productivity, and can result in other negative consequences – consistent high turnover rates, low employee morale, high employee health costs, and unnecessary departmental changes to name a few.

The best way to avoid conflict is to try and prevent it in the first place.  Following are simple guidelines for preventing simple conflict:

1- Maintain open communication – How often do you talk to employees? Create a departmental mission statement and goals allowing each employee to have a voice and contribute to the design of the objectives – create it together.

2- Reward employees – Employee loyalty or reward programs work well for many types of businesses.

3- Hold special events – A company-sponsored social event is great for team building and bonding.  With the renewed interest in retaining quality employees, company-sponsored special events are returning to the forefront.

4- Ensure two-way communication – When it comes to employee relationships, listening is just as important as telling.  Encourage feedback – whether through surveys, newsletters, or a suggestion box.

5- Walk the floor – For many employers, it is important to stay close to employees without smothering them.  They want to know you care about their work while at the same time allowing them the freedom and trust to perform their jobs.

6-Impromptu rewards – Everyone loves an unexpected treat.  This creates a motivating fun atmosphere by showing your employees you are thinking of them and their happiness at work is a priority.

If conflict does arise, the most effective way to handle conflict among employees is to first try and allow them to work it out on their own. Most situations are minor and can be handled by the individuals involved. If the situation evolves in a mini-war, then management will have to intervene.  Negotiation and mediation are two popular forms of conflict resolution.  Negotiation typically happens between the two individuals involved without management
involvement. Mediation, however, requires a third party to help the two troubled individuals come to an agreeable solution that, if handled effectively, will result in a mutually beneficial arrangement.
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