Resolution Mediation

How many conversations did you hold in the workplace yesterday? How many this week? Work is a conversation – more accurately, a series of conversations – in which we engage with others in pursuit of common goals. Shawn Kent Hayashi, a communications consultant in Philadelphia, says we actually hold 12 forms of conversations and we [...]

If clashes keep occurring among team members, (whether due to personalities, ages, nationalities, communication or work styles), who is best able to identify, address, and formulate solutions? Should conflict resolution be addressed by our manager or by members of the work team? What behaviors should be attempted before I decide to leave the organization? Of [...]

According to a study among 1,000 UK workers commissioned by the Centre for Effective Dispute Resolution (CEDR), some 87% of respondents felt that conflict levels had risen or at best stayed the same over the last 12-18 months, with 32% citing rising workloads as the main trigger. This compared with only 16% who said that [...]

According to a study among 1,000 UK workers commissioned by the Centre for Effective Dispute Resolution (CEDR), some 87% of respondents felt that conflict levels had risen or at best stayed the same over the last 12-18 months, with 32% citing rising workloads as the main trigger. This compared with only 16% who said that [...]

The majority of UK employees do not believe that HR departments are best placed to manage conflict in the workplace, according to new research. In a Global Market Insite poll of 1,000 UK workers, commissioned by the Centre for Effective Dispute Resolution (CEDR), just 16% said that HR was best suited for conflict management. The [...]

With the ongoing economic and related job woes, one group that  seems to have more difficulty are those in the mid-career stages, particularly those in the 50-plus age group.  They feel targeted, in that no one will hire them or recognize their skills or value. While this group has the work ethic, the skills and [...]

In the past, most entry-level workers learned their skills on the job, but such training programs went away long ago. These days, most employers expect schools to prepare students for the workforce — and then they are disappointed with the abilities of their new hires. There is probably no easy resolution to the disconnect. The [...]

These days, there is a lot of buzz around the term “conflict resolution.” As a police supervisor, I was encouraged to attend several mandatory sessions put on by well-meaning human resource trainers teaching me how to “resolve conflict” with my managers, my employees, and my “customers” (read: the citizens). Hey, I’m all for learning great [...]

What does a day in the life of a dispute resolution specialist entail? Sorting out squabbles. Businesses and organisations approach us when they’ve reached a crisis point or are heading into one, and want to avoid the big litigation fees that arise when things go really sour. We analyse the parties and what they are [...]

This is Character Counts Week, a time to stress the benefits of character education. Character education can have different names — anti-bullying, social and emotional learning or social skills, positive youth development, etc. They are all about teaching our children how to become respectful, responsible citizens who will make good decisions in their personal lives, [...]